Privacy Policy

Our Commitment to Your Privacy

At PoolRanger Alhambra Pool Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We are committed to maintaining the trust and confidence of our customers by handling your data responsibly.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule service, or contact us. This may include:

• Your name, address, and contact information including phone number and email address
• Property details such as pool size, type, and equipment specifications
• Service history and preferences
• Payment information and billing details
• Communication records including emails, phone calls, and messages

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages viewed. This helps us improve our website and understand how visitors use our services.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specific uses include:

• Scheduling and performing pool cleaning and maintenance services
• Processing payments and maintaining billing records
• Communicating with you about your service, including appointment reminders and service reports
• Responding to your questions, concerns, and customer service requests
• Sending you important updates about our services, policies, or business operations
• Improving our services based on customer feedback and usage patterns
• Maintaining records for tax and legal compliance purposes

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our business, such as payment processors or scheduling software, under strict confidentiality agreements
• When required by law, such as in response to a court order or legal process
• To protect the rights, property, or safety of PoolRanger Alhambra Pool Care, our customers, or others
• In connection with a business transfer, such as a merger or sale of assets, where your information would be transferred to the new owner

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure storage of physical and digital records, encryption of sensitive data, and restricted access to personal information within our organization. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for at least seven years for tax and liability purposes. If you request deletion of your information and no longer require our services, we will remove your data within a reasonable timeframe, except where retention is required by law.

Your Rights and Choices

You have several rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can request corrections to inaccurate or incomplete information
• You can request deletion of your information, subject to legal retention requirements
• You can opt out of marketing communications while still receiving service-related messages
• You can request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, how it's used, and whether it's shared. You also have the right to request deletion of your information and to opt out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: